top of page

Warranty Policy

Effective: November 1, 2025

1) The headline

For 12 months from the purchase date, products bought from Mscpromo are covered for manufacturing defects in materials or workmanship when used as intended by the original buyer.

2) Who’s eligible

This limited warranty applies only to the original purchaser who bought from Mscpromo or an authorized seller. Keep your receipt or order confirmation.

3) Our remedy options (we choose)

After we validate a covered defect, we’ll pick the most practical fix:

  • ship replacement components with instructions, or

  • repair the item, or

  • replace it with a new or refurbished unit of equal or better performance.
    We may require the product be returned for inspection before finalizing a remedy.

4) What isn’t covered

Normal-wear items (tires, tubes, pads, chains, grips, bulbs, and batteries past their typical lifecycle), cosmetic scuffs, damage from misuse/abuse/neglect, incorrect assembly or maintenance, accidents or environmental exposure (water, heat, chemicals, corrosion, dust), unauthorized modifications or third-party repairs, removed/altered serial numbers, purchases from unauthorized or second-hand marketplaces, and issues that occur after the carrier marks the package delivered (these are carrier claims).

5) Shipping during a claim

  • Within 30 days of delivery: if we confirm a covered defect, we typically cover reasonable shipping tied to the remedy we choose.

  • After 30 days: you may cover shipment to us; approved warranty repairs/replacements ship back to you at our cost.

6) Start a warranty review

Email info@mscpromo.com or call (209) 208-1467 with:

  • Order number & purchase date

  • Product name/SKU

  • A short description plus clear photos or a brief video of the issue
    Please wait for instructions and an RMA (if required). Unauthorized returns may be refused.

7) Legal notes

To the fullest extent allowed by law, we disclaim other warranties (including implied warranties of merchantability and fitness for a particular purpose). Our total liability will not exceed the price you paid. Some states do not allow certain limitations; those limits may not apply to you. This warranty grants specific rights that may vary by state.

Governing law & venue: California law; exclusive venue in Ventura County, California.

Company & Contact
MSC GAMING, INC. • 2828 COCHRAN ST #361, SIMI VALLEY, CA 93065
(209) 208-1467 • info@mscpromo.com

bottom of page