Return & Refund Policy

Effective: November 1, 2025

Snapshot

• Return window: 30 days from your order date

• Condition: like-new when reasonably possible; include all accessories, manuals, and bundled items

• Restocking fee: none

• Return shipping: customer-paid unless we made an error or a defect is confirmed

How to start (fast)

Email info@mscpromo.com with your Order #, what you’re returning, and a short reason. We’ll reply with next steps and, if needed, an RMA plus the correct return address. Please don’t ship anything without authorization.

Packing checklist

Use original packaging when possible. Add chargers/tools/freebies and place your order number inside the box to speed processing.

Exchanges

Prefer a different size/model? Request an exchange during the return window (subject to availability). We’ll guide you to the quickest route.

Refund timing

After your return is delivered to us, allow 5–7 business days for inspection. Approved refunds go to the original payment method; banks/card issuers typically post funds within 3–7 business days after we process them.

Cancellations

Cancel before shipment for a refund minus a 5% processing fee (non-recoverable payment costs). Orders that have shipped must be returned under this policy.

Shipment hiccups (damaged/missing/wrong item)

Report within 7 days of delivery. Include photos of packaging/product (if damaged) and your order number—we’ll make it right.

Chargebacks

Please contact us first—formal disputes can delay resolution. We reserve the right to contest fraudulent chargebacks.

Support: info@mscpromo.com • (209) 208-1467